Our network of MTOs testify of the ability to resolve all queries swiftly via the 24 hour help and support service. All MTO needs to do is dial a local number which terminates in the Money Systems Accra office for quick action and response. Alternatively helpdesk staff can also be reached via secure chat services online.

One of the key differentiators that have led to the success of Money Systems has been its customer service which has been "Africanised" with features such as supporting customers in local African languages, as well as avoiding an excessive automation of its telephone answering services, since research indicates the typical African customer prefers to deal with a person rather than with voice prompts on an automated telephone service. Bank users can also swiftly reach this support infrastructure via the same medium if required.